Educational Technical Writer # 26-16855

Job Details
Duration: 5+ months contract (with possible extension)

Responsibilities

Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication.

Conducts interviews with various users and technical staff to gather data for documentation.

Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.

May document engineering processes and specifications.

Recommends formats responsive to technical and customer requirements.

Produces products that conform to the company documentation and quality assurance standards.

User Assistance

Product Management

Higher Ed Services

Role Summary
The User Assistance team for Higher Ed creates user-focused, data-informed, accessible, web- and mobile-based content to help students and educators use our products to accomplish their goals. We work hard to make sure we’re in the right place at the right time, with just enough information to give our users the guidance they need, and we’re constantly working to raise the bar in both our writing and our delivery.

A culture of collaboration, with each other and with our partner teams, supports everything we do. As part of the Customer Success team, we get to work with people every day who have a passion for delivering exceptional customer experience, and have direct access to our users. We also work closely with product management, the Customer Service team, and the User Experience team to understand users’ questions and pain points, to make sure our content is as useful as it can possibly be.

Requirements

Have least 7 years of experience as a software technical writer creating accessible, user-focused, context-sensitive end-user content

Have a BS/BA degree with a technical background

Have a portfolio of writing samples showing versatility, creativity, and innovation, ideally including user interface writing examples as well

Are proficient with Madcap Flare (at least 3 years’ experience) and HTML editors

Have experience working with UX designers to create user interface text

Have experience with Agile software development practices

Have excellent written English with a good sense of style and the ability to write simple, friendly content

Have experience working in a large, complex, and distributed organization, enjoy collaborating, and have the people skills to work well in teams

Can adapt to our current ways of working while also bringing your experience and expertise to help us improve

Master new products and features quickly and efficiently

Can work with minimal managerial oversight, while keeping managers informed

Have a positive and imaginative approach to problem solving, can accept feedback gracefully, and have the experience and judgement to discern when to accept it and when to push back

Bonus Points

Experience writing for the educational community (instructors, students, and administrators)

Experience with a source control system like GitHub

Familiarity with JIRA

About US Tech Solutions
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI‑assisted tools may be used during hiring.

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