Experience Design Vice President

Experience Design Vice President - Role Overview Shape the future of user experience with strategic design initiatives that blend business needs and user insights. In JPMC Wealth Management, you will play a pivotal role in shaping the user experience across products and services, leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions aligned with business requirements and user needs. As a subject matter expert, you will collaborate with cross‑functional teams, guide and mentor junior designers, and foster a culture of inclusivity, accessibility, and customer‑centricity.
Key Responsibilities Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end‑to‑end design initiatives within a specific domain
Role‑model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
Collaborate with cross‑functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Required Qualifications, Capabilities, And Skills 5+ years of experience or equivalent expertise in user experience design or similar roles
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer‑centric decision‑making
Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
Preferred Qualifications, Capabilities, And Skills Experience designing within complex, enterprise ecosystems (e.g., financial services, healthcare, or large‑scale internal tools)
Familiarity with servicing environments including workflows that involve operations teams, case management, or call center interactions
Experience designing guided workflows, task‑based experiences, or decision‑support tools (vs. purely exploratory or content‑driven interfaces)
Exposure to data‑informed design, including use of analytics, behavioral insights, or client/advisor data to shape experiences
Familiarity with AI‑assisted or intelligent experiences, including copilots, recommendations, or automation in user workflows
This is an equal opportunity employer. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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