Technical Writer Job at Net2Source (N2S) in Rochester

Position Title: Technical Communications Specialist II
Primary Location: Rochester, NY
Contract: 12+ months (extendable)
Pay Rate: $34 per hour on W2.
Position Summary
The Position

Produces technical publications and communications to support the safe and effective use and servicing of Client's Products.

Projects may include technical manuals, online content, product labeling and instructions for use, communications and presentations delivered in various formats.

Gathers and organizes technical information from various sources.

Develops, writes, edits, manages review/approval, and proofreads complex materials for internal and external customers.

Reviews and analyzes publication/labeling effectiveness and efficiency, including verification/validation.

Ensures publications adhere to established standards of style and format and meet regulatory requirements.

Reviews published materials and recommends revisions or changes in scope, format, and content.

Adheres to project timelines and communicates/escalates potential impacts to project schedules.

Investigates and resolves or escalates customer complaints and concerns and responds to non-standard inquiries.

Participates in special projects as assigned.

Performs other work-related duties as assigned.

Key Stakeholders
Internal

Technical Subject Matter Experts

Research & Development

Technical Support

Regulatory Affairs

Quality and Compliance

Product Management/Marketing

External

Illustrators

External Manufacturers (OEMs)

Required Skills

Minimum of an Associate's degree in Technical Writing, Communications, Medical Technology, Biology, or Engineering with technical writing experience, or equivalent.

Minimum of 3 years of relevant work experience.

Ability to represent the Technical Publications group on cross-functional teams.

Comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals, and upper levels of management.

Proven team player.

Self-motivated with the ability to prioritize workload with minimal supervision.

Ability to manage multiple projects simultaneously and work under tight deadlines.

Excellent written and verbal communication skills.

Experience with:

HTML

XML

FrameMaker

Microsoft Office

Creation of online documentation using topic-based authoring

Preferred Skills

Bachelor's degree preferred.

Experience working in a regulated environment.

Experience with content management systems (CMS), CSS, and system design.

Knowledge of animation tools and Java scripting.

Experience working with translated publications.

Knowledge of Client's products is a significant advantage.

Experience with website design/authoring tools.

Traditional office workspace or remotely.

Physical Demands

Repetitive movements of hands.

Fingering (picking, pinching, typing, or otherwise working primarily with fingers rather than with the whole hand or arm).

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