Retention Marketing Lead

Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.

The mobile industry is defined by rapid churn and intense competition, requiring constant vigilance to maintain customer loyalty across millions of subscribers. This role solves the challenge of translating high‑level retention strategies into precise, cross‑functional executions that prevent subscriber loss in real‑time. By bridging the gap between data analytics and operational teams, this role ensures that every at‑risk customer receives a personalized, effective intervention at the exact moment of need.

What Success Looks Like (Objectives)

Orchestrate the end‑to‑end execution of multi‑channel loyalty campaigns across SMS, email, and push notifications to drive measurable improvements in lifecycle health

Drive significant reductions in subscriber churn by translating strategic roadmaps into actionable workback schedules and clear team deliverables

Operationalize AI‑driven “intent signals” to deliver real‑time, automated interventions to customers identified as high‑risk by data models

Serve as the primary liaison between Marketing, Customer Care, and IT to unblock technical hurdles and ensure retention programs run at peak performance

Monitor daily churn metrics and campaign performance to identify friction in the customer journey and implement immediate process improvements

Maintain a synchronized campaign calendar and comprehensive process documentation to ensure organizational agility and execution accuracy

Skills, Experience and Requirements
Core Skills and Competencies (What you’ll bring)

A proven history of successfully navigating and managing high‑visibility, cross‑functional projects within fast‑paced, high‑volume industries

Exceptional collaborative influence to align disparate departments like Customer Care, Finance, IT, Billing & Credit, Analytics, and Business Ops toward unified subscriber‑growth goals

Sophisticated data interpretation skills to transform performance trends and unusual patterns into clear, strategic recommendations for executive leadership

Uncompromising attention to detail that ensures flawless alignment between high‑level business logic and technical campaign execution

High operational urgency and the professional resilience to pivot priorities rapidly in response to aggressive competitive market shifts

AI literacy and the ability to bridge the gap between complex data science outputs and actionable customer retention tactics

Minimum Requirements

Minimum Education: Bachelor’s Degree in Business, Marketing, or a related field

Minimum Experience: 3 years of experience in Customer Base Marketing, Customer Retention, or Customer Lifecycle Management

Required Skills:

Project management (Tools, Planning, Organizing, Resource Management, etc.)

Multichannel CRM Campaign Strategy, Planning & Execution

Leveraging data visualization tools and dashboards

Visa sponsorship not available for this role.

Salary Ranges
Compensation: $72,350.00/Year – $103,400.00/Year

Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, ESPP, career opportunities, and a flexible time away plan. All benefits can be viewed here: EchoStar Benefits

Equal Employment Opportunity Statement
We are committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. EchoStar is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar endeavors to make the website accessible to users and has a more detailed Accommodation Policy that applies to employees.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish).

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