Goodwill of Colorado is hiring: Technical Writer in Colorado Springs

Goodwill of Colorado
Job Description
Applications due by: 6/26/26

Pay Range (DOE): $60,000 to $75,000

Work Schedule: Monday - Friday 8:00 AM-5:00 PM (Chance of overtime)

JOB SUMMARY:

We are seeking a talented Technical Writer to join our team and develop clear, high-quality documentation for our electronic signage products. This role involves translating complex technical details related to our digital signage hardware and software into user-friendly materials for installers, end users, and service technicians.

In this position, you will work closely with engineers, product managers, and support teams to create a range of resources, including user manuals, wiring diagrams, installation guides, software documentation, and maintenance instructions. Your work will play a key role in ensuring a seamless and positive experience for our customers.

ESSENTIAL FUNCTIONS:

User guides for digital signage control software and interfaces

Maintenance and troubleshooting guides

Product specifications and safety instructions

Collaborate with hardware engineers, software developers, and support teams to gather technical details.

Translate technical jargon into clear, understandable content for non-technical users.

Create visual aids (wiring diagrams, schematics, callouts, etc.) to enhance documentation.

Maintain document version control and update documentation in line with product updates or new releases.

Ensure all documentation complies with industry standards and safety regulations (UL, CE, FCC, etc.).

Assist in the creation of training materials and internal knowledge base articles.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's degree in Technical Communication, Engineering, English, or a related field.

2+ years of experience in technical writing, preferably in a manufacturing or electronics environment.

Experience documenting hardware and software products.

Proficiency in tools such as Adobe InDesign, Illustrator, Microsoft Word, and FrameMaker.

Comfortable working with diagrams, schematics, and basic electrical terminology.

Familiarity with embedded systems or digital display technology is a strong plus.

Excellent attention to detail, organization, and time management.

Experience:

Experience working with electronic signage, AV systems, or similar technologies.

Knowledge of digital signage CMS (Content Management Systems) or embedded device interfaces.

Ability to read technical drawings and electrical schematics.

Experience using CAD or graphic tools to annotate technical illustrations.

Understanding of safety standards relevant to electrical products.

Benefits:

Competitive compensation, including performance-based incentives

Comprehensive benefits package covering health, dental, vision, and a 401(k) plan

Flexible scheduling with options for hybrid or remote work

A collaborative, hands-on environment that encourages innovation

Physical Requirements:
Job Title: 1101 - GSS, Professionals

Dept Number: 5450

Guide to Physical Requirements:

Continuously (5-8 hours): LIFTING (Heavy: 45 lbs & over - NEVER; Moderate: 15-44 lbs - OCCASIONALLY; Light: 14 lbs & under - OCCASIONALLY), CARRYING (Heavy: 45 lbs & over - NEVER; Moderate: 15-44 lbs - OCCASIONALLY; Light: 14 lbs & under - OCCASIONALLY), PUSHING/PULLING - OCCASIONALLY, REACHING (Above Shoulder, At Shoulder, Below Shoulder) - OCCASIONALLY; TWISTING/BENDING/KNEELING/CRAWLING/SQUAT - OCCASIONALLY; CLIMBING (Use of legs only (stairs) - OCCASIONALLY; Use of arms & legs (ladders) - NEVER), HEARING - CONTINUOUSLY, VISION (Visual, close/distant/depth perception) - CONTINUOUSLY, HANDS/FINGERS (Simple grasping, Fine Manipulation, Repetitive Movements) - CONTINUOUSLY, WALKING, STANDING, SITTING, SPEAKING - CONTINUOUSLY, OTHER: None.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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