Video Teleconferencing Technician Job at Jobtailor in Washington

Responsibilities

Influence internal and external resources to achieve desirable outcomes for customers.

Regularly communicate complex VTC (Video Teleconferencing) concerns and solutions.

Handle and protect confidential information as needed.

Maintain flexibility in work schedules to meet customer business needs.

Act as a service advocate for video collaboration rooms/systems.

Assist with video booking and connections.

Adhere to all client and Yorktel procedures and policies.

Create and maintain Standard Operating Procedures (SOPs) and run books for job functions.

Perform scheduled checks on all conference rooms.

Coordinate with users to configure VTC systems for optimal performance, including audio, visual, content sharing, and recording.

Collaborate with the onsite team to create and maintain user documentation and quick reference guides (QRG) for A/V technology.

Provide client training on collaboration technology.

Troubleshoot conference spaces and related technology.

Qualifications

High School Diploma or Technical Certification; Bachelor's Degree is a plus.

2-5 years of experience in video conferencing solutions and customer support.

2-5 years of A/V experience.

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