Account Specialist- Phoenix

Account Specialist

Position: Account Specialist – Phoenix, AZ
Job ID: 1230 • # of Openings: 1
Job Summary

The Account Specialist is an integral member of the Client Services team. The primary responsibility is to provide a high level of support for building and maintaining key client relationships, and to provide advanced administrative support to the larger account team. This role contributes to RevSpring’s goal of maintaining leadership in the revenue cycle management industry.
Essential Functions

Expand knowledge of Account Management profession
Develop business acumen skills and regularly apply them to work
In-depth customer knowledge to provide appropriate solutions to customer needs
Apply analytical and interpretation skills to problems of diverse scope
Use multiple client data files, integrate customer files into RevSpring systems and solutions
Gain proficiency in RevSpring’s evolving products and services
Facilitate customer change requests and organic growth projects using project management principles
Demonstrate proficiency utilizing systems, tools, and procedures, including platform tools, CRM & ticket tools
Develop knowledge of customer industry and business principles, such as

Understand key concepts, terminology, and challenges associated with the financial services industry and/or healthcare revenue cycle management industry
Speak to current trends and strategies in the financial services and/or healthcare revenue cycle management industry
Link customer challenges to RevSpring solutions and discuss with peers and customers

Manage the operational success of a customer portfolio, guided by company objectives and customer priorities
Assume responsibility to improve the customer experience
Own operational deliverables and outcomes for customers
Provide exemplary customer service that promotes customer retention and growth
Minimum Requirements

Specific Job Skills

General computer knowledge
MS Office experience
Ability to maintain technical expertise and aptitude with web-based applications
Strong interpersonal skills
Demonstrated ability to manage multiple accounts, tasks, priorities, and deadlines
Excellent judgment and discretion
Organized and detail-oriented
Can work independently with self-motivation and enthusiasm
Recognize problems, identify possible causes and resolve issues
Team player with a “can do” attitude that can work in a fast‑paced, ever-changing environment
Ability to establish and nurture professional relationships with customers
Up to 10% travel may be required
Education

Bachelor’s Degree or equivalent work experience
Experience

2+ years in a related customer service role
Knowledge of data helpful
Experience in the Financial Services or Healthcare Revenue Cycle Management industries helpful
Supervision

N/A
Certifications

N/A
Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories

The employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Equal Opportunity Employer Statement

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Important Notice

This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

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