Consumer Engagement Manager

To enhance agent engagement and consumer experience, the fully remote Consumer Engagement Manager will manage performance improvement initiatives, coordinate engagement activities, and analyze performance trends while collaborating with operations leadership and client stakeholders.
Key responsibilities

Drive execution of the Agent Experience program and manage engagement contests
Develop recognition programs and maintain visual communications to promote performance
Analyze performance metrics and provide actionable recommendations to improve sales and consumer satisfaction

Required qualifications

Bachelor's degree in Business, Marketing, Communications, Human Resources, or a related field preferred
Minimum of four years of experience in customer service, employee engagement, or related fields
Demonstrated experience in creating employee engagement and recognition initiatives
Proficiency in Microsoft Office Suite and ability to learn complex systems
Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment