SOCIAL MEDIA MANAGER

Responsibilities

Act on the front line of customer service for Level's artist community by responding to issues via Twitter, Facebook, and Instagram.
Work with content team on selecting releases for social highlighting, content curation, etc.
Skills / Abilities

Excellent social media skills.
Knowledge of ZenDesk, Slack, Trello and JIRA.
Knowledge of digital service providers including Spotify, Apple, Beatport and DJ Pool / promo servises.
Empathetic, positive, patient and team player attitude.
An inquisitive mind and a desire for constant process-improvement.
Experience

1-2 years of experience in a Customer Support role, preferably in a technology focused start-up.

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