FRONT-END DEVELOPER - SOFTWARE DEVELOPER

Key Responsibilities

Replication of Tickets from Accenture Tool to client tool vice-versa

Updating of tickets is critical activity and need to be performed in real time basis

Proper Handling of Tickets Creation, Update, Closure

Working closely with technical team for driving of incidents to closure

Sharing timely reports with management

Technical Experience

Should have knowledge about Service Now tool

Must be good in understanding customers queries in order to replication of the tickets

Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention

LOCATION : NEW YORK

QUALIFICATION : 3+ YEARS EXPERIENCE, GRADUATION

EXPERIENCE : 3+ YEARS EXPERIENCE, GRADUATION

KEYSKILLS : 3+ HTML, JSP, Windows server, UNIX, Linux.

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