Technical Account Management Team Lead - EMEA

Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

The Success Advisory team provides expertise across the Customer Success organization through:

Paid offerings: We design, own and deliver Pigment Success Plans, structured packages that support customers on Solution Architecture, Technical Solutions and Change Management

Strategic Engagements: We lead expert engagements in Solution Architecture, Technical Solutions and Change Management that are critical to customers’ success

Our mission is to deliver high-impact expertise engagements that drive adoption and long-term customer success.

What you’ll do

As the Team Lead, Success Advisory - EMEA, you will drive the strategic expansion of Pigment’s Success Advisory team, ensuring enterprise customers maximize the value of their investment

You will lead a team of experts delivering high-impact technical and change management guidance through both PSPs and strategic engagements

Regional Leadership

Define and execute the EMEA strategy for Success Advisory, ensuring alignment with company goals and customer needs

Scale and enhance the Success Advisory function in EMEA, ensuring continuous improvement and innovation in how we deliver technical and strategic advisory services

Build and lead a high‑performing team specializing in Pigment Success Plans

Pigment Success Plans

Oversee the design and delivery of Pigment Success Plans in EMEA

Enhance our offering based on client feedback, best practices and collaboration with other teams

Ensure high‑quality, personalized or scaled experiences depending on the segment

Operational Excellence

Establish operational frameworks for efficient Pigment Success Plans delivery

Track KPIs and use analytics to optimize service offerings

Ensure thorough documentation of advisory engagements

Cross‑Functional Collaboration

Partner with Product, R&D, Professional Services and Customer Success teams, providing EMEA‑specific feedback

Collaborate with GTM teams to identify upsell opportunities

Represent the EMEA customer voice to influence the product roadmap

Become a cornerstone of our success organization by providing expertise in various areas

Team Development

Recruit, mentor, and develop a diverse team of experts

Promote a culture of collaboration and continuous learning, empowering team members to contribute ideas and drive customer success

Success Metrics

Customer Impact: Increased adoption, retention and expansion for customers engaged in Success Advisory Plans

Operational Excellence: Improved efficiency in service delivery, measured through engagement completion rates (i.e. Delivery Rate) and customer feedback (CSAT, NPS)

Revenue Growth: Contribution to expansion revenue through upsell/cross‑sell of Premium Success Plans

Qualifications

8+ years in customer‑facing roles, with experience in Enterprise SaaS products

2+ years experience building and leading a team

Strategic thinker who is comfortable in a fast‑paced, always‑on, highly ambiguous start‑up environment

Strong operational and technical skills (EPM, Solution Architecture, SQL, API)

Exceptional communication skills and the ability to collaborate cross‑functionally

Data‑driven approach to strategy and optimization

What Sets You Apart

Visionary leader who aligns technical solutions with business outcomes

Demonstrated ability to design and scale innovative success programs that deliver measurable business impact

Deep understanding of customer success, technical advisory, and enterprise clients needs

Collaborative and inspiring team leader

What We Offer

Competitive compensation package

Stock options to ensure you have a stake in Pigment’s growth

Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones

We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies

Trust and flexible working hours

Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and San Francisco

High‑end equipment (based on stock/availability) to do your work in the best conditions

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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