Outside Parts Sales - PSSR !

About RWC Group
RWC Group is a commercial truck and bus dealership group. We have 700 employees spread across 21 locations in AZ, CA, OR, WA, and AK. The company sells and leases all kinds of trucks and buses to meet all your needs. We feature OEMs such as International, Isuzu, Hino, Cummins, and more. We provide a wide array of services including repair, maintenance, alignment, DPF cleaning, body shop and mobile service, just to name a few. Our service team thrives performing repairs on nationally respected brands, while using top rated quality parts. As we say at RWC Group: You have come to the right place, with the right people, doing the job right….so your trucks will RUN RIGHT!

As a family-owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other to succeed.
RWC Group is committed to the long-term development of our family members. We offer paid training and carefully mentor each technician. No matter your level when you join us, we want you to improve.

What We Offer

Medical, Dental & Vision Insurance

401K Plan

Supplemental Life, Short & Long Term Disability, Accident and Critical Care Insurance

Pet Insurance

Paid Holiday, Vacation and Sick time

Growth opportunities

Paid Training

Family owned and operated

Long term job securityHealth and wellness

Discounts on products and services

POSITION OVERVIEW
The parts sales representative (PSSR) is charged with providing the parts needs of existing and new customers. The PSSR's responsibility is to represent the parts department in the customer's place of business, address their parts needs, respond to information inquiries, process parts orders, identify sales opportunities and sell additional parts, service and accessories. Additional responsibilities are to assist with light delivery and sales promotional activities in the customer place of business.

DUTIES & RESPONSIBILITIES

Becoming a welcomed visitor to the customer's place of business by providing a value-added experience with regular customer visits

Getting to know the customer, the customer's business and the needs of that business

Responding to customer parts requests quickly

Identifying customer needs and opportunities that will produce additional sales

Thorough preparation for, and presentation of, sales proposals

The presentation of new items or services during each visit

Contentious customer service including problem identification and concern resolution

Additional duties as assigned by manager

SECONDARY DUTIES AND RESPONSIBILITIES

Accurate and timely maintenance of activity and sales reports

The installation and maintenance of at customer inventory or other sales programs

Periodic delivery of light parts when logistically advantageous or to address customer need

Ensuring that company vehicles present a professional appearance and are properly maintained

ADDITIONAL SECONDARY DUTIES

Assistance with the creation of additional sales programs and customer management tools

General organizational and administrative duties as directed by partsmanager

GENERAL WORK QUALITIES REQUIRED
The PSSR position is a vital member of the Dealership Team, one who has a major impact on parts sales and customer satisfaction. Accordingly, specific personal qualities and abilities are required for successful performance in this position, including:

Excellent communication skills, including an awareness of others and an effective listening ability

The ability to create and deliver sales presentations in an efficient and professional manner

An appreciation of the sales process, including the ability to answer objections and ask for the sale

The ability address customer concerns diplomatically, react professionally and identify solutions

The ability to learn and consistently follow sales, presentation and administrative procedures

The qualities required to work largely unsupervised via effective time and schedule management

Honesty and integrity

SKILL, TRAINING AND EDUCATION REQUIREMENTS & PREFERENCES
The PSSR position requires a number of basic skills and conditions, including:

A valid drivers license and the ability to pass an insurance background check

Basic PC (Personal Computer) access skills and basic understanding of PC systems

The knowledge and ability to apply basic mathematics

The ability to communicate via written messages, including neat, legible handwriting

An ability to manage detail, as in the creation of schedules and maintenance of appointments

Organizational abilities to create and execute structured customer contacts and elements that are preferred, but not required for the Account Executive position are:

A High School degree or equivalent

Mechanical aptitude or experience in automotive or truck mechanics

Previous sales experience, particularly in a truck dealership or truck aftermarket environment

Formal education or training courses in selling process and techniques

An ability to recognize opportunities for process and operational improvement

PHYSICAL REQUIREMENTS
The PSSR position is fast paced and can be at times physical, demanding a number of physical attributes, including:

A comfort level with constant travel by automobile or light truck in all weather conditions

An energy level that will support constant daily travel and the visiting of multiple locations

The ability to occasionally lift at least 50 pounds, unaided

The ability to periodically work beyond the scheduled 8-hour shift, as directed by the partsmanager

WORKING CONDITION
Employee safety is a prime concern in the parts department and every effort is made to insure a safe working environment. However, during visits to customer businesses the PSSR will likely encounter:

Occasional high noise levels

Airborne elements such as dust, paint fumes and exhaust fumes

USUAL HOURS OF WORK
The PSSR position is scheduled for 40.0 hours per week, with an estimated schedule of 7:30 AM to 5:00 PM. However, the hours of this position may be highly variable, based on visit schedule, customer visit requirements and actual time spent with customers. Accordingly:

The parts manager and the PSSR will jointly establish a customer contact group and contact frequency

Flexibility in the scheduling of daily hours is allowed within the contact parameters

The PSSR, subject to parts manager review, will keep accurate visit records

The customer contact group will be reviewed and adjusted as necessary

Break and lunch periods are taken at the discretion of the PSSR as appropriate

ACKNOWLEDGEMENT
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, RWC Group reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required when circumstances changes (such as: growth, work load, changes in personnel, technological developments, etc.).This job description is not a contract of employment, and either the employee or the employer may terminate the employment relationship at any time for any reason.

RWC Group has the right to revise this job description at any time. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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