User Experience/Service Designer (ON-SITE) Job at COMSO, Inc. in Baltimore

About Us
COMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and remain a recognized woman owned small business, operating in several states including Maryland, Georgia, Hawaii, Texas, and Alaska. We are honored to be recognized as a Top Workplace for seven years running by the Baltimore Sun Media Group.

Education Qualifications
Bachelor’s Degree from an accredited college or university.

General Experience Qualifications
The proposed candidate must have a minimum of five (5) years of experience in user experience and service design

Specialized experience
The candidate should have experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program

Overall Duties
Bring best practices in human centered design to support initiatives across the state to holistically improve users’ end-to-end experiences with state services. Be a champion for user needs and guide designers, researchers, content strategists as well as technical teams on projects with state agencies. Engage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance. Communicate user research findings and insights through appropriate artifacts including personas, journey maps, wireframes and prototypes.

Salary: $80,000 - $90,000

Benefits

100% company-paid Medical deductible w/ low premiums, Dental, Vision

Flexible Spending Account (FSA)

Short-term & Long-term Disability

401K: 6% dollar-for-dollar match (vested immediately)

Parental Leave (same amount of time for mother & father)

Paid Time Off

11 Federal Holidays

Birthday Holiday

2-week fully paid Sabbatical every 5 years

Emergency Facility Closure Days

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