Sr. Account Manager, Employee Benefits

Position Summary
The Senior Account Manager maintains a professional relationship with clients through exceptional customer service. Senior Account Managers are assigned a book of business comprised of mainly level‑funded and self‑funded accounts. They obtain clients’ trust by meeting their needs and expectations, support sales agents in producing new business and renewing existing business, and serve as advocates to clients and their employees through positive relationships with carriers and continuous education.

Essential Tasks

Acts as the primary contact between client, prospect, agency, and producer; represents the agency in handling complaints, arbitrating disputes, and resolving grievances.

Possesses comprehensive knowledge and execution of self‑funded accounts.

Handles or refers all service requests by clients.

Initiates and handles marketing of accounts beginning 120 days before renewal date; gathers necessary information about new or existing accounts and submits it to appropriate carriers to obtain proposals; investigates carrier products, analyzes and reviews clients’ data, and recommends suitable plans and proposals.

Reviews proposals for accuracy and works with the producer to generate presentation materials using spreadsheets and proposal exhibits.

Calculates premium and payroll deductions and audits billing statements for accuracy on behalf of clients.

Generates open enrollment material, including enrollment guides, election forms, personalized confirmation sheets, enrollment/change forms, and PowerPoint presentations for client presentations.

Attends and presents at local enrollments/client meetings as necessary.

Processes necessary paperwork for submission to carriers.

Directs a smooth transition from one carrier to another.

Updates all accounts to maintain files on the agency management system when client changes carriers or a renewal is completed.

Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.

Maintains knowledge of new developments or changes with carriers and new federal or state laws that may affect client benefit programs, and communicates this information to clients and team members.

Ensures client accounts are compliant, including educating and advising clients and executing compliance requirements and deadlines.

Identifies product opportunities for new business.

Develops and maintains a positive relationship and rapport with each insurance carrier to satisfy client needs and facilitate the processing of business.

Maintains agency files accurately and consistently, processes incoming mail requests accurately and swiftly.

Attends and completes any required training sessions or assignments.

Performs other related tasks as needed.

Core Competencies

Ability to analyze and solve problems: skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner.

Attention to detail: a strong focus on completing tasks and projects accurately and thoroughly.

Communication skills: capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences.

Timely task completion: ability to finish tasks and projects efficiently, managing resources and priorities effectively.

Team collaboration: willingness to work together with others, promoting teamwork and supporting shared goals.

Client focus: dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction.

Dependability: acknowledgment of the importance of being present and punctual.

Creative thinking: openness to suggesting new ideas and methods to improve processes and outcomes.

Organizational skills: capability to prioritize tasks and manage multiple projects simultaneously.

Adaptability: willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment.

Experience and Education

5+ years of employee benefits and account management experience in the insurance field required, including a strong understanding of current employee benefits, regulations, and industry standards.

Experience with Affordable Care Act (ACA) and Employment Retirement Income Security Act (ERISA) preferred.

Experience with fully‑insured financial arrangements and alternate‑funding methods preferred.

Commitment to continuous learning and professional development.

Licensing and Credentials

Active Life & Health License required.

Industry‑related designations preferred.

Systems

Proficient with Microsoft Excel, Word, PowerPoint, and Outlook.

Applied Epic experience preferred; knowledge of similar account management systems is acceptable.

Physical Requirements

Ability to lift 25 pounds.

Repeated use of sight to read documents and computer screens.

Repeated use of hearing and speech to communicate on telephone and in person.

Repetitive hand movements, such as keyboarding, writing, and 10‑key.

Walking, bending, sitting, reaching, and stretching in all directions.

Benefits & Compensation

Higginbotham offers medical, dental, vision, prescription drug coverage, 401(k), equity incentive plan, and multiple supplemental benefits for physical, emotional, and financial well‑being.

Employee Wellness Program.

Company‑paid holidays and paid time off.

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