Director (B2B, D2C, eCommerce)

Seeking a strategic, hands-on leader to oversee B2B commerce operations, enterprise integrations, and service management initiatives across a complex SAP Commerce ecosystem. This role serves as the primary liaison between business stakeholders, technology teams, and external partners to drive scalable commerce solutions supporting both B2B and direct-to-consumer (D2C) operations.
Responsibilities Lead the evolution of B2B commerce platforms, operational processes, and enterprise ordering workflows.
Partner with business and technology teams to identify process improvements, define requirements, and implement scalable solutions.
Oversee backend operations across SAP Commerce Cloud and integrated enterprise systems, including order management, fulfillment, shipping, billing, invoicing, inventory, and operational integrations.
Support D2C commerce operations, customer experience initiatives, and ecommerce growth strategies.
Manage service and repair workflows within SAP and related business systems.
Coordinate with ERP teams to ensure alignment across commerce, operational, and financial processes.
Manage third-party vendors and system integration partners, ensuring quality delivery and execution.
Support global rollouts, implementations, testing, deployments, and post-production support activities.
Required 8+ years of experience in ecommerce, enterprise applications, commerce operations, ERP, or related business systems.
Strong experience with B2B commerce operations, order management, and end-to-end order-to-cash processes.
Experience supporting complex ecommerce ecosystems with ERP and backend integrations.
Ability to work directly with business stakeholders, drive process improvements, and influence decision-making.
Experience managing vendors, consultants, or system integration partners.
SAP S/4HANA or other enterprise ERP experience.
Preferred Experience in retail, wholesale, consumer products, manufacturing, or omnichannel environments.
Exposure to service management or repair operations.
Experience supporting international deployments and enterprise-scale implementations.

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