Director of Account Services

As the Director of Account Services, you won't just manage accounts, you will architect the strategic future of Good Brand Company. We are looking for a visionary leader to own the marketing trajectory for our entire roster, transforming client relationships through high-level strategy and innovative foresight. You will empower and mentor a growing team of 2–4 Account Managers, instilling them with the frameworks to move beyond execution into proactive marketing leadership. Managing our most complex, high-impact partnerships, you will serve as the department's senior-most face and a key advisor reporting directly to the COO/CEO. This is your opportunity to drive growth, define excellence, and lead a department into its next chapter.

ROLE & RESPONSIBILITY EXPANDED

Champion the strategic vision and set the marketing pulse for every account within the agency

Design and execute sophisticated marketing roadmaps that propel key clients toward long-term, measurable growth

Serve as the premier relationship architect for Good Brand’s most complex and high-stakes accounts

Inspire and develop a team of 2–3 Account Managers, coaching them to become elite strategic partners

Build the playbooks and processes that define our agency's standard for proactive, vision-driven service

Ensure every deliverable is strategy-led, anticipating client needs before they are voiced

Synchronize creative, strategy, and operations to turn bold objectives into flawlessly executed reality

Set the benchmark for communication excellence and account health metrics across the department

Lead high-impact strategy presentations and drive long-term business reviews that shape client futures

Strategically identify and unlock new opportunities for expansion within our existing portfolio

Optimize account budgets to maximize department efficiency and overall agency profitability

Partner with the COO to harmonize account services with the agency's broader growth trajectory

Cement client loyalty by consistently demonstrating indispensable strategic value

Masterfully navigate escalated issues, resolving them with tactical precision and executive presence

Transform raw data into compelling insights that steer the agency’s next strategic moves

Turn client victories into case studies that fuel agency-wide growth and team training

Ability to work remotely and in-person when appropriate

CANDIDATE QUALIFICATIONS

7–10 years of experience in account management, marketing strategy, or client services within an agency environment

Proven track record of developing and executing integrated marketing strategies for clients across multiple industries

Demonstrated experience leading, managing, and developing account management teams

Deep fluency in integrated marketing — including brand strategy, digital, social, content, SEO, and creative

Strong strategic thinker: able to translate client business goals into actionable, measurable marketing programs

Exceptional verbal and written communication skills; a confident, polished presenter and trusted advisor in senior client-facing settings

Experience managing high-touch, senior-level client relationships with complex or large-scale accounts

Ability to balance departmental leadership responsibilities with active, hands-on client work

Highly organized with the ability to manage multiple accounts and priorities simultaneously

Self-motivated, entrepreneurial, and comfortable operating in a growing agency environment

Bachelor’s degree in marketing, business administration, communications, or relevant field; equivalent experience considered

Proficiency with CRM software, project management tools, Google Workspace, and Microsoft Office Suite

Strong analytical skills with the ability to interpret data and translate results into strategic direction

Knowledge of social media platforms, SEO, and digital marketing tools

Ability to work remotely and in-person as appropriate

COMP & BENEFITS

Compensation will be based on experience ($80k base)

Full-time 40hr week

#J-18808-Ljbffr