Vice President, Client Success
Overview
Our client seeks a Vice President, Client Success, to lead their organization’s nonprofit sales team. The role is responsible for driving revenue growth, scaling client partnerships, and building a high‑performing sales team focused on direct mail and integrated multi‑channel fundraising solutions.
Key Results Area
- Own overall revenue growth for the nonprofit sales portfolio, with accountability for new business, renewals, and expansion
- Establish sales targets, pipeline management standards, and forecast discipline across the team
- Partner with executive leadership to define market positioning, pricing strategies, and growth priorities
- Lead, coach, and develop a team of five client success and sales directors
- Build a performance‑driven culture focused on consultative selling, data fluency, and long‑term client value
- Implement sales methodologies, training programs, and performance management frameworks
- Serve as executive sponsor for key national nonprofit relationships
- Lead strategic planning, quarterly business reviews, and multi‑year growth roadmaps
- Identify and execute upsell and cross‑sell opportunities across creative, data, analytics, production, and emerging channels
- Guide the design and sale of integrated fundraising programs across direct mail acquisition and retention, reactivation and donor lifecycle strategies, and digital and multi‑channel solutions
- Ensure all programs align for creative strategy, audience insight, predictive modeling, and ROI optimization
- Maintain full P&L awareness across client portfolios
- Build and review financial models for acquisition cost, ROI, donor lifetime value, and margin performance
- Translate performance data into actionable commercial strategies
- Drive adoption of AI‑driven planning and optimization across the sales organization
- Champion the sales teams’ use of proprietary platforms
- Partner with Strategy and Analytics teams on file audits, performance diagnostics, and innovation pilots
Skills & Qualifications
- Minimum of 12 years of experience in fundraising, direct mail, or marketing services
- Bachelor’s degree in Business Administration, marketing, or a related field; MBA is preferred
- Demonstrated leadership of sales or client success teams
- Proven track record of revenue growth and enterprise client expansion
- Experience selling complex, multi‑service solutions to national nonprofits
- Strong verbal, written, and interpersonal communication skills
- Able to think strategically while translating marketing trends into scalable sales strategies
- Deep comfort with performance metrics and ROI frameworks
- Strong financial modeling, forecasting, and deal structuring skills
- Prior experience with technology such as CRM, marketing platforms, and AI‑driven analytics
We are an equal opportunity employer and we encourage qualified candidates from all backgrounds to apply.
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