CX Experience Architect & Strategy Consultant

McorpCX is seeking a Customer Experience Consultant to support engagements across face-to-face, mobile, web, or voice channels. You will turn research insights into experience improvements, create personas and journey maps, and design human-centered experiences for clients.
With at least five years in CX or service design and five years in management consulting, you will facilitate workshops with multi-disciplinary teams, document deliverables, and present findings to stakeholders while helping

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