Director - Sales, Service, & Retention

Overview
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As the Director - Sales, Service, & Retention, you will provide strategic leadership for sales, customer growth, retention, and revenue performance by developing and executing enterprise sales strategies that drive growth, operational effectiveness, and positive customer and employee outcomes. The Director oversees enterprise initiatives focused on customer acquisition, retention, and revenue growth, monitors performance outcomes to ensure alignment with strategic objectives and continuous improvement, and directs key operational functions including sales, customer support, and revenue recovery operations. Additionally, this role leads and develops a high‑performing organization through talent management, performance leadership, and a culture of accountability and engagement, while partnering cross‑functionally to improve business performance and efficiency.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Responsibilities

Lead the strategy and implementation of all consumer call center sales and service level activities to achieve sales and revenue targets including sales, service, retention, collections and sales. Work closely with cross‑functional teams to develop and maintain competitive compensation plans.

Allocate budgeted monthly targets for all contact center sales teams and provide operational direction to teams related to meeting key performance metrics aligned with company goals for revenue and customer churn.

Lead operations strategy for new markets including designing new sales flows, retention flows, retention management, and operational efficiency.

Lead cross-functional team comprised of Sales leaders, Marketing and Product Management teams to formalize and implement/execute strategy for attaining sales, revenue, and churn targets. Coordinate to resolve marketing/product issues that may arise that impact operational activities.

Qualifications
Required Job Qualifications

Bachelor's degree (or higher) – or – 4+ years professional work experience.

8+ years of experience in sales, customer service, or telecommunications.

5+ years of supervisory or leadership experience.

Other Qualifications

Competitive telecommunications industry experience.

Strong strategic planning experience in building and leading customer sales and service organizations responsible for driving customer acquisition and retention.

Ability to plan and execute sales strategies that will produce exponential revenue growth and sales results.

Ability to build, guide, and analyze sales operations for success, profitability and customer loyalty and satisfaction of service provided.

Previous executive management and supervisory experience.

Excellent oral and written communication skills, including presentation skills.

Excellent organizational skills, follow‑through, and attention to detail.

Knowledge of up-to-date telecommunications policies, standard practices, laws, regulations and proposed changes and the ability to apply them consistently.

Excellent teamwork skills and ability to work with employees at all levels.

Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being, and overall happiness. Join us and experience a work environment where your well‑being is a top priority!

Associate Benefits for 20+ Hours

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One Floating Holiday

Paid Parental Leave (6 weeks after 12 months of employment)

Adoption & Surrogacy Assistance

Employee Assistance & Wellness Programs

Associate Benefits for 30+ Hours

Short-Term & Long-Term Disability

TDS Service Discounts

Education Assistance

Paid Volunteer Time

EEO Statement
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

Pay Range (Hr./Yr.)
$153,800.00/Yr. - $249,900.00/Yr.

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