Chief Customer Experience Strategy & Transformation

Applied Labs is seeking a Director of Customer Experience Strategy & Transformation to lead the future state of customer interactions both transactionally and digitally. This role defines a forward-looking CX strategy, benchmarks capabilities, and translates insights into a prioritized transformation roadmap with clear business cases and measurable outcomes.
The leader partners across business, operations, and IT to simplify customer interactions end-to-end, expand digital self-service, and

#J-18808-Ljbffr