Engagement Manager

Engagement Manager
Location: Foster City – Hybrid (2-3 days of travel to client office in Foster City, California)

Role Description
Engagement Manager is responsible for building and maintaining strong client relationships, ensuring customer satisfaction, driving account growth, and coordinating internal teams to deliver successful outcomes. This role serves as the primary liaison between clients and the company, helping to align business objectives with client needs while identifying opportunities for long-term partnership and revenue expansion.

Responsibilities

Serve as the main point of contact for assigned client accounts and develop and maintain strong, long‑term client relationships.

Understand client goals, challenges, and business priorities, partnering with internal SMEs to drive solutions for identified client goals and challenges.

Ensure seamless project execution across cross‑functional teams with SLA adherence.

Lead client meetings, create compelling presentations, and drive regular business review meetings.

Monitor client satisfaction and proactively resolve issues.

Coordinate with internal teams—including sales, operations, analytics, compliance, and project management—to ensure successful execution of client initiatives.

Identify upselling, cross‑sell, and renewal opportunities.

Stay informed on pharmaceutical industry trends, healthcare regulations, and competitive market developments.

Qualifications

8‑10 years of experience as an account manager/engagement manager preferably in the pharma or healthcare industry.

Experience managing digital omnichannel engagement projects in pharma and a strong understanding of web development process.

Proficiency in project management tools, MS Office, Excel, and PowerPoint.

Ability to work independently as well as in a team, with strong collaborative skills.

Strong understanding of pharmaceutical commercial operations and client service environments.

Experience managing enterprise or strategic healthcare/pharma accounts.

Excellent communication, presentation, and relationship‑management skills.

Ability to adapt to the onshore and offshore model and work with teams in client and agency partners.

Ability to translate between technical and non‑technical requests and teams.

Minimum graduation qualification.

Key Competencies

Executive client relationship management.

Strategic account growth.

Cross‑functional collaboration.

Problem‑solving and conflict resolution.

Communication and presentation skills.

Business development mindset.

EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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