Director of Digital Enablement

Leading the transition to a centralized customer success function, the full-time Director of Digital Enablement will manage digital platform adoption and value realization for OneSource Lab Solutions, focusing on customer relationships, retention, and professional services while working remotely.
Key responsibilities

Own customer relationships for digital platform adoption, translating utilization data into business terms during account reviews
Partner with commercial teams to identify and act on expansion opportunities while building a professional services function for platform deployment and support
Develop metrics and playbooks for account health and value realization, recruiting and managing the professional services team as it grows

Required qualifications

Bachelor's degree in business, healthcare administration, life sciences, or a related field
10+ years of leadership experience in customer success, account management, or operations within healthcare, biopharma, or laboratory services
Experience managing field-based and back-office teams across a multi-site organization
Proven ability to translate operational data into business value for enterprise customers
Familiarity with laboratory operations or scientific instrumentation is a plus