Director of Dealership Operations

Description
This position is an in-office role and requires to be based near one of our locations as well as being comfortable with 50% travel time: Phoenix, Arizona; Tucker, Georgia; Pearland, Texas; or Dayton, New Jersey.

POSITION SUMMARY
The Director of AMS Dealer Store Operations is responsible for the overall performance, profitability, and operational execution of all AMS retail Wheelchair Accessible Vehicle dealer locations. This position provides direct leadership to General Managers and is accountable for achieving unit sales, gross profit, service revenue, F&I penetration, rental growth, customer experience, consolidated AMS profitability, and all other business metrics.

ESSENTIAL FUNCTIONS

Lead, coach, and develop AMS General Managers

Own consolidated AMS financial key performance indicators

Conduct monthly business reviews and corrective action planning

Drive sales, margin, F&I, service, rental, and customer satisfaction goals

Implement and enforce operating procedures across all AMS locations

Improve CRM utilization, response times, and conversion rates

Lead recruiting, succession planning, and talent development

Drive local influencer relationships and community marketing initiatives

Optimize inventory mix, turns, and aged inventory

Ensure compliance with AMS & Vantage Mobility company policies and safety standards

REQUIRED QUALIFICATIONS

10+ years of automotive, mobility, retail, or multi-location leadership experience

Strong P&L management experience

Proven track record improving operational performance

Strong leadership and coaching skills

Multi-location retail dealer operations experience

PREFERRED QUALIFICATIONS

Mobility industry experience

Automotive dealership leadership experience

KNOWLEDGE, SKILLS, AND ABILITIES

Financial analysis and operational planning

Change management and team development

CRM and KPI management

Strong communication and problem-solving skills

PHYSICAL DEMANDS
Regular travel between AMS locations. Ability to perform normal office and retail leadership functions.

WORK ENVIRONMENT
Office, retail showroom, service, and production environments with regular travel.

SAFETY-SENSITIVE POSITION
This position is designated as safety-sensitive. Employees must comply with all OSHA requirements and company safety policies and procedures.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Vantage Mobility is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.

DISCLAIMER
This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may change at any time based on business needs.

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