Head of Customer Ops Training & Quality

Ibotta, Inc. is seeking an experienced people leader to manage Training and Quality Assurance for Customer Operations. The role sets strategy and standards for trainers and QA specialists, enabling scalable programs across Care agents and Business Operations.
A hybrid Denver, CO position, relocation options are available for the right candidate. The ideal candidate will guide multi-audience training programs, implement standardized QA, and leverage AI-enabled tools to modernize content creation

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