Brand Protection & Social Insights Lead

American Airlines is seeking a Specialist/Sr Specialist to translate Sprinklr data into actionable insights, defining KPIs to improve customer experience and protect the brand. You will partner with Operations and Digital teams to craft narratives and scalable reporting that drive executive decisions.
The role requires 3+ years in social analytics or customer experience, with strong Excel and analytics skills, and a willingness to manage a 24/7 schedule at the DFW Reservations Office in Fort

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