Sales Development Manager (B2B SaaS)

Retentics is an emerging AI-driven SaaS company building the future of retention and lifecycle marketing for eCommerce brands. We are currently a Pre-Series A startup, making this a high-impact time to join our growing team. We are a global team based in the U.S. and South Korea and have partnered with leading brands including Allbirds, Stumptown Coffee, JC Denim, and Beauty of Joseon. We move fast, operate with high ownership, and are deeply invested in the people who help us grow.

Role overview
We're looking for a Sales Development Manager to own our outbound pipeline from first touch to qualified opportunity. This is a high-ownership, hands-on role for someone who excels at executing personalized multi-channel outbound motions and thrives in an early-stage AI startup environment. Your primary focus is generating qualified sales opportunities with D2C eCommerce brands under $15M in revenue.

What you’ll do

Own the outbound strategy Craft messaging that resonates with D2C eCommerce decision-makers and select the right channel mix to execute against a clearly defined ICP.

Execute multi-touch sequences Run signal-based, multi-channel outreach, if a lead opens an email, follow up on LinkedIn; if they engage, move to a cold call. You’ll orchestrate each touchpoint based on real behavior, not a fixed cadence.

Partner on sales meetings Convert warm leads into booked meetings and join discovery and demo calls alongside leadership. Own the handoff and maintain full context on each prospect through the sales cycle.

KPI tracking & iteration Track the metrics that matter. Connect rate, open-to-reply rate, MQL → SQL conversion, etc. And use the data to continuously refine sequences, messaging, and channel prioritization.

What we’re looking for
Experience & skills

3–7 years of experience in B2B sales, SDR, or BDR roles

Proven track record building outbound sequences from scratch

Prior experience at an AI startup or early-stage SaaS company

Familiarity with the eCommerce, Shopify, or martech ecosystem

Self-starter who thrives with high autonomy and minimal hand-holding

Data-driven and iterative — comfortable running experiments and changing course when the data says so

Clear communicator who can translate Retentics’ AI value prop into compelling outbound narratives

Motivated by impact — you care about pipeline numbers, not just activity metrics

Nice to have

2+ years generating leads specifically for brand or D2C clients

What success looks like
First 30 days

Deep-dive on ICP, competitive landscape, and Retentics’ value prop. First outbound sequences live.

First 60 days

Active pipeline established. First SQLs booked and handed off. Messaging tested and iterated.

First 90 days

Consistent weekly SQL quota hit. GTM playbook documented. Clear signal on top-performing channels and personas.

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