CRM Analytics & Customer Experience Lead

Timken is seeking a Customer Relations Management Analyst to support U.S. and global Customer Service operations within the OE Chain division.
You will own analytics, KPI governance, and OTC process support to enable a best-in-class customer experience, including proactive account management and issue resolution. You will also identify AI and automation opportunities, lead cross-functional improvements, and collaborate with Supply Chain, Sales, Manufacturing, and IT to drive performance and

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