Strategy and Operations Manager

Requirements

8+ years of tangible work experience in consumer or small business lending dealing with credit risk or portfolio management

MBA from a top tier university is strongly preferred

Excellent written and oral communication skills

High energy, team player, creative thinker, and strategic influencer

Demonstrated experience in working with broad cross-functional teams

Maturity and good judgment. Skilled in negotiating, influencing and leading others, analytical thinking, and executing and implementing projects

Experience owning or contributing to projects that materially impacted business performance (e.g., revenue generation, cost savings, or process optimization)

Strong analytical problem-solving skills with experience using data to drive business decisions (SQL or similar tools are a plus, but not required)

Demonstrated ability to connect work to P&L impact, including evaluating tradeoffs between revenue growth, cost, and customer experience

What the job involves

As a Strategy & Operations Manager, you will act as a key operator supporting one of Enova’s lending portfolios across our Consumer or Small Business businesses—owning high-impact initiatives that drive growth, improve performance, and enhance the customer experience

In this role, you’ll tackle ambiguous business problems by analyzing data, identifying opportunities, and driving solutions from idea through execution

Projects range from quick-turn process improvements (e.g. ,optimizing contact center campaigns) to longer-term strategic initiatives like launching new features or refining credit and product strategies

You’ll work cross-functionally and have direct visibility into how your work impacts the business, including key performance metrics and overall portfolio profitability

Our team combines the resources of a scaled business with the agility of a smaller team—giving you the autonomy to make a meaningful, measurable impact

Manage initiatives that focus on customer acquisition, loan servicing, portfolio management, and legal and compliance

Serve as a leader of the S&O team and be responsible for driving high impact projects

Be a strategic partner to business heads and help lead sessions around strategy planning, resource allocation, and executive reporting

Anticipate bottlenecks, provide thought leadership for problem solving, prioritize and execute projects, balance business needs vs. technical constraints, and drive bottom line results

Assess risks and recommend product and policy changes that allow Enova to remain the market leader in Consumer/SMB lending

Identify and size opportunities across the customer journey, product experience, and operational workflows, and build data-driven business cases to support proposed changes

Partner cross-functionally with Product, Marketing, Risk, and Operations to design and implement solutions, including testing, modeling impact, and iterating based on results

Support P&L-driven decision making by evaluating how initiatives impact revenue, costs, and overall portfolio performance

Develop and refine prioritization strategies and allocation models (e.g., lead routing, campaign optimization) to improve efficiency and outcomes

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