Relationship Manager

Job Description
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Role Description
This job is responsible for supporting the Financial Advisor (FA) team to further develop and enhance existing client relationships. Key responsibilities include serving as a key point of contact for clients on any non‑administrative requests
eeds while supporting relationship management activities and developing, implementing, and monitoring the team’s client service model. Job expectations include assisting with client meetings related to investment strategy, account performance, new products, and market developments to promote growth and acquisition. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Relationship Managers
Relationship Managers further develop and enhance existing client relationships. They spend the majority of their time on relationship management activities, acting as a key point of contact for clients on any non‑administrative requests
eeds. They assist with and attend client meetings and discussions covering investment strategy, account performance, new products, and market developments in an effort to promote growth and acquisition. They engage portfolio managers, product specialists and/or relevant team members to support the coordination of all sales and service activities. They work with the Financial Advisor and/or team Senior Business Manager to develop, implement, and monitor the team’s client service model.

Role Responsibilities

Identify and own the client onboarding process

Document client interactions and provide team with time‑sensitive updates

Execute on team service model

Assist the Financial Advisor Team and/or Senior Business Manager in developing, and monitoring the team’s client book segmentation strategy

Engage specialists/partners to address client’s needs

Identify and own the client off boarding process

Attend client review meetings to assist in re‑discovery conversations, capture notes and follow up in Salesforce, and track all actions/activities to ensure highest level of client service

Monitor and report on client satisfaction and manage the resolution of client escalations

Additional Responsibilities

Tracks all client actions/activities to ensure the highest level of client service is provided, while presenting time‑sensitive updates to the team and monitoring and reporting on client satisfaction

Attends client review meetings to assist with relationship deepening conversations

Executes on the team service model, including engaging with specialists/partners to address client’s needs

Manages aspects of the client relationship process, including client onboarding and resolving escalations

Assists the Financial Advisor team and/or Senior Business Managers in developing and monitoring the team’s client book segmentation strategy

Required Qualifications

Series 7, 63/65 or 66 or equivalent; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support

SAFE ACT Registration; ADV‑2B Required

Obtain and/or maintain at least one firm approved designation

Possess and demonstrate strong communication skills

Ability to lead through collaboration and influence without direct authority

Detail oriented with strong organizational skills and ability to manage multiple tasks and priorities at once

Thorough knowledge and understanding of the suite of Wealth Management products and services

Proven ability to manage risk and support sound decisions

Ability to research escalated client issues for response/resolution

Skills

Account Management

Business Acumen

Client Management

Client Solutions Advisory

Portfolio Management

Referral Identification

Referral Management

Relationship Building

Administrative Services

Client Investments Management

Customer Service Management

Process Simplification

Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent

Shift
1st shift (United States of America)

Hours Per Week
40

Pay Transparency Details
Location: US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)

Salary Range: $52,000.00 - $96,000.00 annualized, offers to be determined based on experience, education and skill set.

Incentive: This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee’s performance against defined metrics.

Benefits: This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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