Content QA Editor - Contract (6 months, East Coast Hours, Remote)

QA Editor And Adaptable Copywriter

Devoted Health's Member Experience Team is seeking a meticulous QA editor and adaptable copywriter to review, refine, and quality-check content across member-facing and internal channels. This isn't basic proofing — it's a heavy QA function requiring a sharp eye for detail, a deep understanding of grammar and style, and a commitment to consistency, compliance, and alignment across every deliverable. You'll ensure content is accurate, on-brand, and written in plain language our members can understand — across SMS, email, portal notifications, letters, and knowledge base articles. You'll also work alongside AI tools and agents to streamline content workflows, and partner with our in-house content strategists to support content needs for member communications.
Responsibilities and Impact will include:
Proofread and QA content across diverse channels, including SMS, email, portal, letters, print collateral, call scripting, and internal communication tools.
Write, review, and maintain copy for the internal knowledge base, ensuring content accuracy, consistency, and adherence to established standards.
Engage and interact with AI agents to optimize content workflows and assist with internal knowledge management.
Write and revise clear, compelling copy — including customer service and knowledge-transfer/instructional content.
Proof content, maintaining accuracy and tone
Edit and simplify complex, industry-specific content into plain language that's clear, accessible, and engaging — with an eye for spotting inconsistencies and misalignment across related deliverables.
Embrace feedback and revisions as opportunities to refine and enhance writing quality.
Work proactively and efficiently in a fast-paced, high-volume environment, meeting tight deadlines while maintaining a high standard of quality.
Required skills and experience:
4–8 years of experience as a proofreader/copy editor, with some background in copywriting - ideally within an agency or corporate setting
Exceptional attention to detail with a meticulous approach to editing and content quality
Skilled at distilling complex concepts into clear, concise, and engaging language
Self-motivated and capable of working independently, while also thriving in collaborative team environments
Quick learner with strong research skills and a proactive attitude—eager to ask questions and contribute wherever needed
Strong organizational and communication skills, with the ability to manage multiple projects and deadlines
Healthcare industry experience is a plus, but not required—curiosity and a drive to learn are essential
This position is remote, but candidate must work on a schedule that aligns with East Coast hours
Preferred skills and experience:
Fluent or professional-level proficiency in Spanish (written), with demonstrated experience writing or editing consumer-facing content in Spanish
Salary Range: $45 - 60 / hour
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.