Care Pro Relationship Manager

About the Role
We are looking for a Care Pro Relationship Manager to develop and execute a consistent staffing strategy that supports exceptional experiences for both Clients and Care Pros. The role balances the needs of clients and the wellbeing of Care Pros through thoughtful staffing, strong relationships, and close collaboration with Client Managers. This remote position supports markets across the U.S. and follows a Monday–Friday, 8:00 a.m. to 5:00 p.m. Eastern Time schedule, with occasional flexibility for evenings or weekends.

Responsibilities

Oversee and execute market staffing strategy, including outreach, relationship building, best‑practice staffing, schedule building and adherence, and innovative tooling.

Coordinate with Client Managers to understand client context, care plans, and scheduling nuances, creating optimal matches.

Mobilize newly hired Care Pros to begin work quickly and efficiently.

Act as the primary point of contact for Care Pros, providing feedback and coaching to enable success at every visit.

Foster relationships that promote quality matches between Care Pros and clients and increase retention.

Communicate opportunities and performance updates with Client Managers and ensure timely execution of scheduling decisions.

Support cross‑functional partners—Risk & Safety, Recruiting, Training, Payroll, Compliance—to deliver a seamless experience.

Manage tickets, back‑log, and real‑time questions, ensuring that partner and client needs are met promptly.

Provide data‑driven insights for staffing and schedule optimization.

Qualifications

3+ years of experience in complex client, patient, or high‑volume customer service; staffing experience preferred.

Proven commitment to exceptional service and sensitivity to client and caregiver needs.

Background in operations or healthcare/home‑care environments preferred.

Exceptional relationship, communication, and interpersonal skills.

Strong analytical and problem‑solving abilities with a data‑informed approach.

Comfort with technology; experience using scheduling, CRM, or workforce management systems is a plus.

Excellent organizational skills and ability to manage multiple priorities in a fast‑paced environment.

Adaptable, resilient, and solution‑oriented.

Collaborative team player with cross‑functional partnership experience.

Key Performance Indicators

Phone answer rate

Ticket management

Schedule consistency

Visit fulfillment

Leadership Principles in Action

Mission First – Prioritize decisions that move the mission forward.

Relentlessly Focus on Clients – Start with the client and work backwards to create better care.

Always Push – Set a high bar for self and others, continually striving for improvement.

Identify Problems – Detect root causes and propose practical solutions.

Get Stuff Done – Deliver tangible results promptly and efficiently.

Benefits
Annual base salary: $64,000‑$68,000. Compensation also includes equity, a 401(k) with up to a 4% match, medical, dental, and vision coverage (zero cost plans for employees), short‑term and long‑term disability, life insurance, a generous time‑off program, an employee assistance program, mental‑health benefits, a wellness program, and a discount program.

Equal Opportunity Statement
Honor is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation, or belief.

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