Technical Writer Job at HCLTech in Madison

HCLTech is looking for a highly talented and self- motivated Technical Writer to join it in advancing the technological world through innovation and creativity.

Job Title:

Technical Writer

Job ID:

126945

Position Type:

Full-time with HCLTech

Role/Responsibilities:

Technical Writer Job Description:

Plan, author, and maintain User Manuals and Service Manuals aligned to product releases and service operations.

Create and update installation, configuration, troubleshooting, and maintenance procedures.

Develop task-oriented, structured content using Oxygen XML and Adobe FrameMaker (DITA or structured authoring).

Produce clear visuals, callouts, and schematics using Photoshop, Illustrator, and Snagit; create short instructional clips as needed using Adobe Premiere Pro or DaVinci Resolve (nice to have).

Manage content lifecycle in SDL (mandatory) and Astoria (nice to have), ensuring version control, reuse, metadata, and governance.

Work closely with DevOps (builds, deployment changes), UI/UX (interface updates), V&V (test outcomes and validation), PSR/Cybersecurity (controls and mitigations), and Program SMEs (LSI, LSD, and LPI) to secure approvals and technical accuracy on the manuals.

Ensure documentation adheres to style guides, terminology standards, and compliance requirements relevant to the domain (e.g., traceability, audit readiness).

Drive documentation schedules, maintain change and HII logs, and maintain documentation quality metrics.

Conduct content reviews with LSI and service-readiness documentation for field teams.

Must-Have Qualifications

Manuals Expertise - User Manuals and Service Manuals (mandatory), with a strong portfolio demonstrating complex procedures and field-service content.

Must-Have Qualifications

Authoring Tools - Oxygen XML and Adobe FrameMaker (mandatory), with experience in structured authoring/DITA or similar models.

Must-Have Qualifications

Illustration Tools - Adobe Photoshop, Adobe Illustrator, and Snagit (mandatory) for technical graphics and annotated workflows.

Must-Have Qualifications

CMS - SDL (mandatory) for content management, versioning, workflow, and publishing.

Must-Have Qualifications

Collaboration - Proven experience working closely with DevOps, UI/UX, V&V, PSR/Cybersecurity, and SMEs (LSI, LSD, and LPI) to gather inputs and complete manuals.

Must-Have Qualifications

Communication - Excellent written communication, information architecture, and stakeholder management skills.

Good-to-Have Qualifications

Cybersecurity Manuals exposure

Good-to-Have Qualifications

CMS: Astoria knowledge.

Good-to-Have Qualifications

Video: Adobe Premiere Pro or DaVinci Resolve for short how-to videos/micro-learning artifacts.

Good-to-Have Qualifications

Familiarity with compliance frameworks in regulated domains (e.g., healthcare, aerospace, or industrial systems), including traceability and audit expectations.

Good-to-Have Qualifications

Understanding of single-sourcing, component content management, and multi-channel publishing (PDF, web help, service portals).

Core Competencies

Ability to translate complex systems into task-based, modular documentation.

Core Competencies

Strong attention to detail, version control discipline, and review rigor.

Core Competencies

Comfort working in agile environments with rapid iterations and frequent stakeholder syncs.

Core Competencies

Ownership mindset - proactive risk or issue flagging and on-time delivery across parallel tracks.

Pay and Benefits
Pay Range Minimum:

$40.0 per hour

Pay Range Maximum:

$45.00 per hour

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

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