Engagement Manager, Public Sector

About the Role
Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise‑grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day‑to‑day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness—and who thrives in fast‑moving, ambiguous, and mission‑driven environments.

Responsibilities
You will:

Manage customer relationships from the executive to the end user

Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine

Lead a cross‑functional project team to deliver on and exceed the customer’s AI/ML objectives

Lead with a “whatever‑it‑takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success

Oversee onboarding and successful implementation of customer accounts

Qualifications
We have a diverse team with a variety of skill sets, many have:

A technical background (education or professional experience with computer science, economics, statistics, engineering)

A proven track record in B2B client‑facing roles and expanding client relationships

Prior experience owning the technical implementation of solutions to the government

Must haves

An active TS/SCI clearance

5+ years of work experience succeeding in stakeholder management or a customer‑facing role delivering enterprise‑scale applications/solutions

A track record of structured, analytics‑driven problem solving

Excellent verbal and written communication skills

Willingness to be onsite with customers 4+ days per week in the Suffolk, VA area with occasional travel (less than 25%) to Scale’s DC office

Additional qualifications

10+ years of professional experience, often in a customer‑facing technical program management role in industry or government

Prior experience at an API technology company and/or managing technical customers using an API

A technical degree in computer science, engineering, or related field

Proficiency in Python, SQL or other programming languages

Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Compensation
Compensation includes base salary, equity, and benefits. Salary ranges vary by location:

San Francisco, New York, Seattle: $166,400–$249,000 USD

Washington DC/Hawaii: $232,800–$291,000 USD

St. Louis/Suffolk: $138,400–$208,000 USD

Important Notice
PLEASE NOTE: Our policy requires a 90‑day waiting period before reconsidering candidates for the same role.

About Us
At Scale, our mission is to develop reliable AI systems for the world’s most important decisions. Our products provide the high‑quality data and full‑stack technologies that power the world’s leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.

EEO Statement
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

Accessibility
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor’s Know Your Rights poster for additional information.

Compliance
We comply with the United States Department of Labor’s Pay Transparency provision.

Privacy
We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

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