Remote Senior Voice of the Customer Strategist

Humana, Inc. is seeking a seasoned Experience Design professional to strengthen the Voice of the Customer program. You will work in a cross-functional team to collect, analyze, and interpret feedback across channels, and translate insights into product improvements and experience strategies.
You will monitor KPIs like NPS and CSAT, design surveys, and create stakeholder-ready dashboards and reports to drive action across Product, Research, Design, Analytics, and IT teams.

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