Head of Scaled Customer Experience & Adoption

Hi Marley in Boston is seeking a Scaled Success / Customer Experience Leader to define and evolve how Hi Marley engages customers at scale. This leadership role builds programs, journeys, and engagement systems that help customers adopt our products, realize value quickly, and deepen their partnership with Hi Marley over time.
You will own the strategy and architecture of our scaled engagement model: onboarding and adoption journeys, customer forums, advocacy initiatives, and community

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