Distinguished, Experience Strategist

Position Summary
As a Distinguished Experience Strategist (IC) focused on Sam’s Club Membership, you will partner closely with Research and senior business leaders to define the most critical membership problems to solve, uncover root causes, and drive prioritized strategies that improve member experience and membership performance. You will set enterprise-level direction through clearly articulated recommendations and standards, measurement, and executive influence.

About the Team
The Experience Strategy & Innovation team partners across business units to uncover insights that shape impactful strategies enhancing member and associate experiences. Utilizing human-centered research and design thinking, the team identifies core challenges and opportunities to develop effective solutions. They lead enterprise-wide initiatives integrating advanced research and innovation practices across digital and physical environments, driving continuous improvement and delivering measurable experience transformations aligned with business objectives.

What You’ll Do

Define and evolve the end-to-end member experience across all touch‑points, ensuring every interaction reflects Sam’s Club’s standards of care, convenience, and community.

Establish member‑centric experience principles and success measures, including satisfaction, loyalty, renewal, and lifetime value.

Create journey maps and service blueprints that identify root cause, consequences and future opportunities to deliver the basics with greatness, increase value, strengthen connections, and reduce friction.

Lead pilots and transformative initiatives that make members feel known, valued, and supported.

Partner with member insights, research, and analytics to define strategic priorities, roadmaps, and advise senior leaders on investments and transformation decisions.

What You’ll Bring

Membership strategy & growth:

Deep expertise in acquisition, activation, retention, renewal, and the experience levers that drive member value, loyalty, and business outcomes.

Experience & service design:

Proven ability to create seamless, hospitality‑inspired experiences across digital, in‑club, and service touchpoints.

Facilitation & influence:

Skilled at leading cross‑functional workshops and aligning stakeholders through effective storytelling, decision frameworks, and executive communication.

Strategic insight & innovation:

Translates research, analytics, and experimentation into experience strategies, roadmaps, and measurable outcomes. Uses AI, personalization, and emerging technologies to improve member satisfaction, engagement, and experiences at enterprise scale.

Benefits

Health benefits: medical, vision, and dental coverage.

Financial benefits: 401(k), stock purchase plan, and company‑paid life insurance.

Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.

Live Better U: company‑paid education benefit program for full‑time and part‑time associates covering tuition, books, and fees.

Salary & Compensation
The annual salary range for this position is $130,000.00 – $260,000.00. Additional compensation includes annual or quarterly performance bonuses and, for certain positions, Regional Pay Zone based on location.

Minimum Qualifications
Option 1: Bachelor’s degree in design, business, or related area and 12 years’ progressive experience in experience strategy, UX, or service design with demonstrable enterprise impact and industry recognition (e.g., publications, patents, keynotes).

Option 2: Equivalent practical experience in enterprise‑scale transformation and innovation leadership.

Preferred Qualifications
Experience in AI‑assisted design, predictive analytics, or next‑generation research methods; experience influencing at the executive and board level through strategic storytelling; experience shaping enterprise frameworks for measurement, design operations, or governance; proven success in designing and scaling cross‑channel experience systems across global or omnichannel environments; recognized industry thought leadership (e.g., keynote speaking, publications, patents, or academic collaboration).

Primary Location
2101 Se Simple Savings Dr., Bentonville, AR 72712‑4304, United States of America

Equal Opportunity Employer
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we truly know them—understanding, respecting, and valuing diversity and inclusiveness for all people.

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