Customer Experience Specialist — Create WOW Moments

This Is Not Just Another Call Center Job

Most customer service jobs ask you to answer phones.
At Beyond Wow Plumbing, you'll help people through some of the most stressful moments of their day — a flooded bathroom, a broken water heater, a leak threatening their home. When customers call us, they're frustrated, worried, and looking for someone they can trust.
That's where you come in.
Beyond Wow is building a team of Gold Collar professionals who want more than a paycheck. We're looking for a high-energy, people-loving, problem-solver who takes ownership, thrives under pressure, and turns difficult moments into WOW experiences.
If you're looking for a place to coast, hide behind a headset, or simply collect a paycheck, this probably isn't the right fit.
If you're someone who can calm a stressed customer, stay sharp when it's busy, and genuinely loves helping people — keep reading.
Who We Are

Founded in 1980, Beyond Wow Plumbing has served Central Texas families with one mission:

deliver a WOW experience, every time.
We're a family-owned company built on integrity, professionalism, and exceptional service. For more than 45 years we've earned the trust of homeowners by doing things the right way and treating people with respect.
But what truly sets us apart isn't just how we serve our customers — it's how we invest in our team. We believe great companies are built by great people, and we're committed to helping our people grow personally and professionally. When you join Beyond Wow, you join a team that celebrates wins, supports one another, and creates real opportunities for long-term success.
Our Core Values

GROWTH — Grow or Die.

We invest in ourselves and each other. We never stop learning. We pursue mastery and seek coaching. We get better at our skills, mindset, and leadership every day.
DISCIPLINE — Do The Work.

We do what we say, when we say. Consistency creates champions. We hold the standard when no one's watching. We choose the hard right over the easy wrong.
FOCUS — Lock In.

We know the mission and stay on it. We finish what we start before chasing the next thing. We spend our time and energy on what creates impact.
EXCELLENCE — Be The Best.

Good enough is never good enough — we raise the standard. We go beyond expectations on every call. We treat every interaction like it carries our name, because it does.
OWNERSHIP — Own It.

We own our outcomes. No excuses, only solutions. We take responsibility and follow through on commitments. We solve problems.
RESULTS — Win.

Activity is not results. We finish what we start. We measure what matters and move the number. We turn effort into outcomes for the customer, the team, and the business.
More Than a Job — This Is a Career Path

At Beyond Wow, we don't put our people in a box.
As a Customer Experience Representative, you'll have the opportunity to cross-train, develop new skills, and explore other areas of the business as you grow — customer care, dispatching, operations, leadership, marketing, training, recruiting, or team development. Wherever your strengths are, we want to help you discover where you can make the greatest impact.
You're not just answering calls. You're helping families, supporting technicians in the field, driving company success, and building a meaningful career with a team that invests in your future. If you want a place where your ideas matter, your contributions are recognized, and your growth is encouraged — you've found it.
What You'll Do

As a Customer Experience Representative, you'll be the first impression of Beyond Wow and one of the most important people on our team. You'll:
Create exceptional experiences in every customer interaction
Answer inbound calls with professionalism, empathy, and confidence
Schedule service appointments efficiently and accurately
Communicate with customers by phone, email, and text
Help homeowners understand their service options and next steps
Resolve concerns and turn problems into positive outcomes
Maintain accurate customer records and appointment details
Coordinate closely with technicians and leadership for seamless service
Escalate issues when needed to protect customer satisfaction
Represent the Beyond Wow brand with enthusiasm, professionalism, and care
Live our mission, vision, and core values in every interaction
Every interaction is an opportunity to build trust, earn loyalty, and deliver a true WOW experience.
Who Thrives Here

You will thrive at Beyond Wow if you:
Are positive, high-energy, and love people
Communicate clearly and listen well
Are naturally empathetic
Stay organized and detail-oriented
Keep calm under pressure
Take ownership of your results
Are dependable, accountable, and coachable
Have a growth mindset and want to advance
Are driven to help people and create WOW experiences
Enjoy winning as a team
You will struggle here if you:
Avoid accountability
Resist feedback
Prefer excuses over solutions
Do the minimum required
Let stress or a busy phone rattle your professionalism
Wait for someone else to create your success
Compensation & Benefits

$19–$24 per hour , based on experience — plus:
Weekly pay
Monthly performance bonus opportunities
Referral bonus program
Medical coverage
Paid life insurance
Health Savings Account (HSA)
Paid Time Off (PTO)
5 paid holidays
Parental leave
Monthly gym membership allowance
Ongoing leadership and professional development training
Cross-training and advancement opportunities
Quarterly company events
An incredible team culture
Real opportunities for long-term career growth
Qualifications

High school diploma or equivalent
Previous customer service experience required
Strong computer skills and the ability to learn new software quickly
Microsoft Office proficiency required
ServiceTitan experience is a major plus, but not required
Excellent verbal and written communication skills
Strong attention to detail and organizational ability
Ability to multitask and thrive in a fast-paced environment
Ability to stay calm and professional during challenging customer situations
Schedule & Location

Preferred schedule: 9:00 AM – 6:00 PM
This is an in-office position
Must be able to commute to our Taylor, Texas office daily
What Our Team Is Saying

"I love the close-knit environment that Beyond Wow provides! You know how they say your coworkers are basically like your family… well, in this case, you FEEL it!"

— Cheyenne, CSR
"Beyond Wow Plumbing provides outstanding growth opportunities and the necessary training for each team member to excel. The sky is the limit at Beyond Wow!"

— Brad, Director of Marketing
Final Question

Are you looking for a job? Or are you looking for an opportunity to become part of a winning team, make a real impact every day, and build a career with people who live by Growth, Focus, Discipline, Excellence, Ownership, and Results?
If that sounds like you,

we'd love to meet you.

#J-18808-Ljbffr