Relationship Management Associate

Supporting the Workplace Solutions Team in a remote capacity, the full-time Relationship Management Associate will build and maintain relationships with clients and brokers in the 2-500 lives segment, ensuring high-quality service and addressing group benefits plan administration needs.
Key responsibilities

Maintain knowledge of current trends and developments in assigned territory and products to enhance service offerings
Respond to customer inquiries, ensuring timely resolution and delivery of exceptional customer service
Collaborate with internal teams to resolve issues and recommend process improvements to enhance the customer experience

Required qualifications

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
1+ years of experience in relationship management relevant to the position
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to work until 7 pm Central time / 5 pm Pacific time on a rotation basis