Lead Universal Banker: Elevate Customer Experience

Citi in Norwalk, Connecticut is seeking a Head Universal Banker to lead the branch team, mentor Universal Bankers and Tellers, and drive excellent service delivery. The role combines coaching, complex transaction support, and sales activities while upholding Citi’s risk and control standards.
The position requires strong leadership, customer focus, and ability to educate clients on digital channels, ensuring a high-quality client experience and branch performance.

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