AVP, Operations

For our client, we are seeking an AVP Operations to join the team of a leader in the Finance & Insurance space. This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a regulated financial services environment.

Location: Chicago, IL—US-based candidates only, no visa sponsorship available.

Compensation: $200,000 – $225,000 annually.

Responsibilities

Oversee operational workflows and resource allocation for underwriting teams

Develop, implement, and maintain standard operating procedures (SOPs)

Monitor and analyze operational KPIs and efficiency metrics

Partner with underwriters to resolve process bottlenecks

Drive process improvement projects, including digital transformations

Manage quality assurance practices across operations

Support onboarding and training of operational staff to meet best practices

Qualifications

5+ years of experience in insurance operations within Casualty or Specialty Lines

Sound knowledge of P&C insurance products and underwriting processes

Strong analytical skills, focusing on process mapping and reporting

Experience in operational process optimization and performance management

Ability to interpret quantitative and qualitative data for decision-making

Benefits

Opportunity for professional development and training

Engagement in cross-functional collaboration

Access to advanced tools and technology in operations

A focus on continuous improvement and operational excellence culture

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

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