Senior Communications Manager, Americas DSP Communications (Fulfillment & Operat

Senior Communications Manager, Americas DSP Communications
Job ID: 10439926 | Amazon.com Services LLC

Do you want to support Amazon’s mission to build the world’s safest, most efficient, and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers? We are looking for a Senior Communication Manager, DSP Experience who will work with 2,500+ DSPs that employ 175,000+ Delivery Associates (DAs) operating Prime-branded vehicles on road, delivering tens of millions of packages per week through our Last Mile delivery network. Specifically, this candidate will work across multiple stakeholders to bring to life all the ways that Amazon is investing in the DSP and DA experience. You will thrive in ambiguity to translate technical and operational information into user‑friendly resources and rich content to make it convenient for DSPs to manage their business. It will be critical to work across cross‑functional teams of leaders, partner organizations, and stakeholders to ensure that we are launching programs through robust communication, change‑management strategies, and year‑long campaign efforts.

The ideal candidate must be a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. They will help strategize on plans and program‑manage them from ideation to execution, keeping things on track. They will be a thought leader who scores highly on emotional intelligence, comfortable with testing, learning, and even failing forward. The environment is fast‑paced and requires a candidate who is not afraid to innovate and propose disruptive ideas.

This role can be based in Nashville, TN or Bellevue, WA.

Key Job Responsibilities

Develop a multi‑channel strategy, including written communications and executive messaging.

Translate complex messaging into simple, easy‑to‑understand content to launch new programs and products.

Interview DSPs and DAs and build advocacy stories.

Identify emerging topics and develop proactive plans with stakeholders.

Drive creative communication campaigns to solve business needs and foster passion among the DSP community.

Partner with stakeholders to ingest customer listening data and use it to inform a communication strategy.

Monitor and measure the effectiveness of communications and campaigns, reporting findings to leaders.

Partner with agencies and internal creative teams to develop compelling visual content.

Look around corners to identify key moments in time around which to build campaigns that meet DSPs and DAs where they are in their journey.

Day in the Life
We write a lot and “are right a lot!” We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, Email, and SMS. We communicate to DAs through the DA In‑App News Feed, built within their Amazon Delivery App.

About the Team
The Americas DSP Communications team is made up of 15+ high‑performing leaders. Even though we are based in different cities across the U.S., Canada, and LATAM, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by answering Questions of the Day (QOTD) in Slack to stay connected across multiple locations, sharing memes, and hosting interactive team‑building events. DSPs & DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety‑first culture, developing their team and delivering millions of smiles in their communities.

Basic Qualifications

8+ years of professional, non‑internship marketing experience.

Experience building, executing, and scaling cross‑functional marketing programs.

Experience using data and metrics to drive improvements.

Preferred Qualifications

Experience driving direction and alignment with large cross‑functional teams and agency partners.

Experience developing complex and strategic communications that educate large audiences.

Excellent prioritization skills, with the ability to help others do the same.

Experience managing both internal and agency partners as part of a holistic go‑to‑market strategy.

Highly developed and polished written communication skills.

Experience working autonomously to develop and propose strategies for improvements.

Strong project management skills and experience, including managing internal stakeholders and multiple projects at once.

Attention to detail, particularly when it comes to proofing copy and content.

Experience using data and metrics to drive improvements.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville – 106,400.00 – 157,600.00 USD annually

USA, WA, Bellevue – 118,200.00 – 160,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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