Position Summary
Support and collaborate with team members on usability research projects across all stages of a project’s life cycle.
Format research scripts and protocols to meet usability research best practices.
Compile data sets and conduct research sessions or take notes as needed, and perform research analysis.
Collaborate with team members and stakeholders to understand study objectives, clarify participant requirements, and decide participant sourcing methods.
Maintain team resources, including training materials, templates for project deliverables, and other research process documentation, and organize shared team drives and folders.
Develop documentation and guidance to support departmental efficiencies and emerging tools, including responsible use of AI in research workflows.
Develop client and participant communications and relationships.
Develop assessments to screen research candidates, collaborate on recruitment strategy planning, and perform key tasks to execute that plan.
Track and update participant recruitment totals, demographic information, and manage the participant database.
Coordinate research participant incentives with project stakeholders, process payments through university systems, create payment paperwork, and ensure timely disbursements.
Serve as project administrator; communicate with stakeholders to move projects forward, and keep the team updated on progress and bottlenecks/roadblocks.
Maintain Usability Lab research technology toolkit and subscriptions; coordinate with vendors to assess purchasing new research platforms/tools.
Assist with documenting and tracking product improvements and impact from research.
Qualifications
Education: Bachelor's Degree.
Experience: 2+ years of related or professional work experience, or the equivalent education and experience. Must include experience coordinating multiple fast-moving projects of varying levels of complexity concurrently, working across diverse time zones and cultures.
Preferred Experience: 1+ years of work experience in a research setting supporting in-person data collection or customer-facing work in the tech industry.
Required Skills: Excellent project management and process mapping skills, strong organizational skills, ability to plan, organize, and document project plans appropriately, excellent written and verbal communication skills, and demonstrated ability to follow up with participants and stakeholders in a timely and thorough manner.
Preferred Skills: Familiarity with the UX product development process and UX research methods, including participant recruitment tactics and strategies, research methodologies, tools, and applications; some knowledge of user experience design trends and best practices; well-versed in survey software such as Qualtrics; experience with relevant project management tools such as Monday.com.
Additional Information
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $72,000.00 to USD $88,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
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NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
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Usability Analyst
New York University · New York, NY, USA ·
- Job type:
- Full Time
About New York University
From the time of its founding in 1831 until 1973, New York University housed its library collections in various campus locations. A major gift from Elmer Holmes Bobst and his wife, Mamdouha, enabled the University to bring its various collections together in a new library on Washington Square South in 1973.
The striking, 12-story Elmer Holmes Bobst Library, designed by Philip Johnson and Richard Foster, is the flagship of a 10-library system that provides students and faculty members with access to the world’s scholarship. The system holds 5.8 million volumes and more than 2 million e-books.
Located at the heart of NYU’s Washington Square campus, Bobst Library is central to its intellectual life. When school is in session, Bobst receives 10,000 visits per day and more than two million visits annually.
Bobst Library offers approximately 3,000 seats for student study. Its facilities include the Avery Fisher Center for Music and Media, one of the world’s largest academic media centers, with media-ready collaborative studies and carrels and the multi-channel Feldstein Immersion Room, which provides one of the most dramatic listening experiences in New York.
Also in Bobst Library, the Digital Studio offers a leading-edge resource for faculty and student projects and promotes access to digital resources for teaching, learning, research, and arts events. The Data Services Lab is equipped with high performance computers for qualitative, quantitative, and geographical research. The Studio and the Lab are staffed by expert consultants from the Libraries and NYU IT.
Bobst Library is home to the Libraries’ Special Collections Center, opened in September 2019 and designed for research into and exhibition of the Libraries’ extraordinarily rich special collections. The new Center co-locates the collections of three formerly separate repositories: Fales Library, Tamiment Library, and the University Archives. The renowned Tamiment Collections document the history of labor, socialism, anarchism, communism, and American radicalism. The Robert F. Wagner Labor Archives hold the Jewish Labor Committee Archives and the historical records of more than 130 New York City labor organizations. The Fales Collections include the Fales Collection of English and American Literature, one of the most comprehensive fiction collections in the country. The Fales Collections also focus on food studies, avant-garde New York music and art, and American history. For example, the unique Downtown Collection documents the Downtown New York literary and arts scene from the 1970s to the present, focusing on postmodern writing and dance, performance art, and the downtown music scene. Supporting NYU’s comprehensive programs in nutrition and food studies, the Marion Nestle Food Studies Collection documents American food history with a focus on New York City; the Dalia Carmel Collection includes regional and national cookbooks from all over the world. The Special Collections Center also houses the University Archives, which comprise the historical records of NYU.
NYU’s special collections are supported by the Barbara Goldsmith Preservation and Conservation Department, whose staff conserves and preserves archival material in all media, including papyrus, paper, plastic, magnetic tape, film, and more. NYU Digital Library Technology Services (DLTS) processes, enables access to, and preserves digital materials from both the NYU community and collaborating partner organizations.
Since 2004, NYU has renovated seven of Bobst Library’s 12 library floors.