Senior Document Services Specialist

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Job Description

Senior Document Services Specialist will be providing a valuable function helping our clients streamline their administration of business operations. Senior Document Services Specialists possess a desire to test new word processing software and the ability to provide training and mentorship to Document Specialists and clients. This position is located at Opensity’s newly remodeled Phoenix office. The shift for this position is Monday - Friday 2PM-11pm.
Essential Job Responsibilities

Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software

Prepare and edit complex documents, spreadsheets, charts

Provide coordination and administrative support for special projects

Efficient handling of time sensitive and confidential materials

Perform document diagnostic activities related to troubleshooting documents inconsistencies

Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required

Spell check, proofread and/or cross-check documents to ensure accuracy and completeness

Maintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applications

Provide feedback and insight into each team member’s performances when requested

Promote and encourage teamwork, confidence, and positive attitudes

Provide directions, instructions, and guidance to the team

Assist with reviewing re-works or poor job outputs from team members

Qualifications & Characteristics

HS Diploma or GED

3+ years working in document outsourcing or legal industry preferred

Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning

Strong initiative required; ability to work independently with minimal direct supervision

Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)

Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus

Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading

Ability to organize and prioritize multiple assignments

Ability to excel under pressure within established timeframe and provide quality work productPossess strong communication, interpersonal, teamwork and customer service skills

The Compensation range for this role is 25.00 to 28.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.

$17.25 - $49.88

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