Global Communications Director, Operations, Channels & Performance

Global Communication Director, Operations, Channels & Performance

At Gallagher, we help our clients face risk with confidence because we believe that when businesses are protected, they are free to grow, lead, and innovate. Across our global organization, communications plays an important role in helping colleagues understand priorities, stay connected to the business and our clients, and act with clarity in moments that matter. We are looking for a Global Communication Director, Operations, Channels & Performance to help lead the operating backbone of our global communications function. This role will bring together communications operations, channel strategy, editorial rhythm, measurement, and AI enablement to strengthen how we plan, deliver, optimize, and scale communications across the enterprise.
Key responsibilities:
Communications operations and governance
Channels strategy and channel performance
Measurement, analytics, and performance management
AI enablement and innovation
Team leadership and cross-functional partnership
About you:
You are a strategic communications professional who knows how to turn complexity into structure, discipline, and results. You are equally comfortable building systems, improving channels, interpreting performance data, and helping teams adopt new tools and capabilities. You bring strong judgment, operational rigor, and a practical mindset about how communications can work smarter and deliver greater impact, while having fun and truly enjoying what you do.
Required:
Bachelor's degree in Communications, Journalism, Public Relations, Marketing, Business, or a related field.
10+ years of experience in corporate communications, internal communications, communications operations, digital channels, or related fields.
Demonstrated experience leading communications operations, channel strategy, editorial planning, or performance measurement in a large, matrixed organization.
Strong understanding of internal and executive communications ecosystems, including channel strategy, audience segmentation, and publishing governance.
Experience building measurement frameworks, dashboards, reporting, and actionable performance insights.
Experience leading cross-functional initiatives and influencing stakeholders across functions, regions, and levels of seniority.
Strong written and verbal communication skills, with the ability to translate complex concepts into clear direction and practical recommendations.
Experience managing multiple priorities in a fast-paced environment with a high standard for execution.
Compensation and benefits:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.