VP of Loyalty Growth & Retention Strategy

Total Expert is the Customer Operating System for financial services. The VP of Customer Retention & Loyalty will drive portfolio risk and opportunity analysis, build standardized playbooks for Customer Success, and launch a premium Value-Added-Services offering that monetizes retention expertise.
This is a build-from-scratch, high-visibility leadership role with cross-functional scope. Reporting to the Chief Lending Officer, you will partner with Product, Data, and Sales to define

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