Customer Experience & Fulfillment Specialist

Customer Experience & Fulfillment Specialist
Come work with a fun, passionate, dynamic team in the endurance space!

Why WYN?

WYN republic is a family-owned boutique endurance apparel brand that began in California in 2017.

Founded by former professional triathletes and Ironman Champions, Luke and Beth McKenzie, we're on a mission to combine technical product innovation with clean, stylistic, fashion-forward excellence.

People who work at WYN believe that the endurance experience transforms lives and movement takes life to its fullest expression. We are passionate about creating experience-driven apparel that puts the athlete first. We want athletes to think about their journey or their finish line without having to stress about what to wear. Athletes trust that we make the fastest and most comfortable apparel on the market. We want to tell the stories of athletes, with our gear as the facilitator. We value equality, creativity, holistic wellness, and the unique circumstances that make each member of our team unique.

Location:

Carlsbad, CA

Hours:

Full-time

Salary:

$58,000–$62,000, based on experience

The Customer Experience & Fulfillment Specialist plays an essential role in ensuring every customer has an exceptional experience with WYN Republic—from the moment they place an order to the moment it arrives on their doorstep.

This role is responsible for delivering outstanding customer support while also supporting day-to-day warehouse operations, inventory accuracy, and product organization. Working closely with our Warehouse Manager and Operations team, you'll help ensure our warehouse runs efficiently while representing the WYN brand through thoughtful, solution-oriented customer communication.

This is a highly collaborative role requiring strong organization, attention to detail, and a passion for helping others.

Key Roles and Responsibilities
Customer Experience

Deliver exceptional customer support through Gorgias via email, website inquiries and social messaging

Assist customers with product recommendations, sizing, fit, shipping questions, returns, exchanges and warranty inquiries

Process returns and exchanges using Loop Returns

Resolve customer issues with professionalism, empathy and efficiency

Maintain fast response times while providing personalized support

Escalate complex customer concerns when appropriate

Help improve customer service processes and documentation

Warehouse Operations

Support daily warehouse operations alongside the Warehouse Manager

Restock warehouse picking bins to maintain fulfillment efficiency

Receive incoming inventory from our manufacturing partners

Cross-check incoming inventory against purchase orders to verify accuracy

Count, organize and label incoming products

Assist with routine inventory counts and inventory accuracy

Maintain organized warehouse shelves and storage areas

Help process customer returns and return inventory to stock

Assist with warehouse organization and continuous improvement projects

Support fulfillment during peak periods and major product launches

What You'll Need

2+ years of customer service, warehouse operations, fulfillment or e-commerce experience

Experience using Gorgias or another customer service CRM (Zendesk, Help Scout, Freshdesk, Salesforce Service Cloud, etc.)

Shopify experience preferred

Strong written and verbal communication skills

Excellent organizational skills and attention to detail

Ability to prioritize multiple tasks in a fast-paced environment

Comfortable standing for extended periods and lifting up to 50 lbs

Positive attitude with a willingness to learn and jump in wherever needed

Passion for delivering an exceptional customer experience

Passion for triathlon, cycling, running, HYROX or endurance sport culture is strongly preferred

WYN Perks

Health and fitness culture with positive energy vibes

Discounts on WYN Merch

Medical, Dental and Vision Benefits (50% employer paid)

401(k) with company match

Paid Time Off

Opportunities to attend races, expos and endurance events

Opportunity for growth within a rapidly growing endurance brand

Start date:

ASAP, but also flexible

Send cover letter and resume to:

Katie Riley

Head of Global Growth & U.S. Operations

katie@wynrepublic.com

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