Customer Service Manager: Lead a Cross-Functional Team

Smurfit Westrock plc is seeking a Customer Service Manager to act as the main liaison between customers and internal teams. You will coach Customer Account Specialists, drive strategic initiatives, monitor production status, and ensure timely delivery while maintaining exceptional customer satisfaction.
The role emphasizes leadership, communication, and process improvements across manufacturing and logistics, with onsite, Monday‑Friday work and a focus on teamwork and continuous improvement.

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