M365 Collaboration Engineer

The Office of Information Technology is seeking applicants for their IT Specialist (INFOSEC) (M365 Collaboration Engineer) position. As an M365 Collaboration Engineer, you will be supporting, engineering, and optimizing Microsoft 365 collaboration services—primarily Teams calling and related M365 workloads—to enhance secure, reliable, and user-focused communication across the enterprise.

Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the

How

You Will Be Evaluated

and

Required Documents

sections carefully, as missing documents will render the application incomplete and ineligible for review.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement.

Basic Requirement

Attention to Detail

– Is thorough when performing work and conscientious about attending to detail.

Customer Service

– Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication

– Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving

– Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Minimum Qualification Requirement
SK-13

Administering Microsoft 365 collaboration services including Teams, SharePoint Online, and related M365 workloads to ensure secure, reliable, and compliant organizational communication and collaboration;

Engineering and supporting Microsoft Teams Calling functionality, including call routing, voice policies, PSTN integration, and troubleshooting voice service issues to maintain high‑availability communications across the enterprise;

and

Implementing and optimizing M365 collaboration configurations by applying modern collaboration governance, monitoring service health, and coordinating with cross‑functional teams to support evolving business and security requirements.

Accomplishment Record Competencies

Competency 1:

Infrastructure Design:

Uses and implements architecture and topology of software, hardware, and networks, including LANS, WANS, SAN, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.

Competency 2:

Requirements Identification and Management:

Uses principles and methods to identify, analyze, specify, design, and manage functional requirements through to user acceptance; includes translating functional requirements into technical requirements used for logical design, managing the systems lifecycle, and presenting alternative technologies or approaches.

Competency 3:

Information System Ownership:

Implements and uses methods, tools, and procedures, including the development of information security plans and standards, to facilitate the technical operation of agency systems, prevent information systems vulnerabilities, and provide or restore privacy and security of applications and information systems.

Competency 4:

Technical Communication:

Translates technical information into non-technical terms and accurately convey technical information to end users (e.g., staff, management) and outside parties, including the technical documentation of applications, systems, Standard Operating Procedures, etc.

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