Director of Sales Operations

Clean Harbors, Norwell, MA is looking for a temporary Director, Sales Operations primarily responsible for one or more of the following aspects of Sales administration and Support for Clean Harbors, such as creating, maintaining, and enforcing best‑practice policies, processes, tools, reports, metrics, training, and incentives for the sales organization, to ensure the achievement of sales targets and the continuous improvement in sales performance and sales productivity.

Why work for Clean Harbors?

Health and Safety is our #1 priority and we live it 3‑6‑5!

Competitive wages

Comprehensive health benefits coverage after 30 days of full‑time employment

Group 401K with company matching component

Own part of Clean Harbors with our Employee Stock Purchase Plan

Generous paid time off, company paid training and tuition reimbursement

Positive and safe work environments

Opportunities for growth and development for all the stages of your career

RESPONSIBILITIES

Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.

Functional responsibility for sales‑related activities associated with creating, maintaining, and enforcing policies, practices, and tools for sales and sales administrative support.

Implementation best practices and for sales productivity improvements in all aspects of sales organization strategy.

Key interface with MIS and user community for company's CRM system to include customer record data integrity; sales training, enforcement, and use for all appropriate sales related activities (pipelines, call notes, customer set‑up, reporting, budgets, account planning, etc.); and key interface with management information systems (MIS) in determining and prioritizing improvements to CRM.

Establishing, monitor, and reporting sales metrics, goals, key performance indicators (KPIs); Report sales program and personnel performance by business vertical, region and line of business (LOB) to monitor progress in attaining goals.

Creation, oversight, and administration of sales personnel performance management process with formal personnel recommendations to Sales management.

Develop, maintain, and oversee planned and implemented sales personnel Performance Improvement Plans (PIP).

Develop and maintain Sales personnel interview and hiring protocols.

Lead Sales Training initiatives, including training requirements, tracking, program development, implementation, selection or generation of materials, budgets, and other administrative tasks and responsibilities.

Work with the corporate marketing and sales organization in developing sales support material, technical presentations, etc.

Responsible to develop, implement, and oversee the protocol associated with periodic sales personnel territory reviews and formal periodic performance evaluation processes (forms, format and content).

Recommend and support sales‑related initiatives and special programs.

May have direct supervisory responsibility for of sales administration, CRM, and/or sales training personnel.

Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business.

QUALIFICATIONS

Bachelors degree preferred

5+ years of experience in a similar position

Strong leadership ability

Strong presentation skills

Extremely organized and attention to detail

Ability to translate financial and statistical data into understandable terms for line managers

Ability to organize action items into ongoing and sustainable programs

Ability to understand an issue and address/resolve strategically

High degree of integrity

Ability to influence across multiple organizations

Technical competencies in Sales Best Practice, CRM systems, Sales Incentive Design

5 Plus years in a leadership role associated with Sales Operations management and/or Sales administrative support

Preferred:

7-10 years Experience in the environmental or related industry

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

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