IFM Contract Relationship Lead

Grow with us

Ericsson Inc. does not sponsor U.S. work authorizations for this job position, including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

This role is a hybrid position with the expectation to work onsite three days a week in the Ericsson office located in Plano, Texas, and relocation is not offered for this position.

About This Opportunity
Ericsson's Group Central Real Estate team provides strategic support to business market areas, building top-tier IFM partnerships that create value, drive efficiency, ensure governance, and promote sustainability. This position centrally manages relationships with IFM suppliers, reports to the Head of IFM & Workplace Services, and works closely with cross‑functional partners and the leadership team. As Market Areas are delivered through outsourced parties, managing this relationship is key to successful Workplace Services delivery.

This role leads strategic supplier partnerships through Account Development Plans, performance indicators, and contract mechanisms, serving as a trusted advisor and commercial driver. The position supports major contract renewals and requests for proposals while participating in global IFM initiatives. The role enhances collaboration to foster innovation across IFM, Sustainability, Workplace Experience, and Technology, creating data‑driven solutions that combine technology, expertise, and operational excellence.

What You Will Do

Own and govern the Central RE relationship and Global Services Agreement with the IFM supplier, ensuring strategic alignment and continuous improvement across regions

Drive the Account Development Plan, engage in market analysis with suppliers, and identify new contractual opportunities

Contribute to Real Estate thought leadership and develop best practice processes, strategies, and procedures

Support commercial negotiations ensuring adherence to governance and compliance throughout

Maintain key statistics, updates, and collateral in relevant knowledge repositories

Support commercial model development, including pricing and resourcing

Collaborate with internal stakeholders, including senior leadership, to gather input and ensure alignment on strategies and messaging

Conduct regular IFM contract reviews to assess effectiveness, share insights, and identify improvement opportunities across the organization

Skills You Will Bring

Bachelor's or Master's degree in a relevant field

At least 5 years of IFM bids or solutions IFM contract experience, including outsourced bundled, integrated, or vested contracts, preferably across multiple countries

Proven negotiation, stakeholder, and supplier management skills

Strong project management skills, including task prioritization, deadline management, and delivering results under pressure

Ability to work effectively with diverse teams and internal partners across multiple countries

Excellent written and verbal communication skills with attention to detail

Strategic mindset with analytical thinking skills and ability to develop effective value propositions

Deep understanding of real estate processes, models, and strategies

Strong change and improvement management skills with adaptability and continuous improvement focus

Excellent influencing abilities and facilitation skills

Self‑starter capable of working independently while contributing as a cooperative team member

Emotional intelligence and ability to adapt style to the situation

Why join Ericsson?
At Ericsson you’ll have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible, building solutions never seen before for some of the world’s toughest problems.

Compensation and Benefits
We offer a competitive package aligned with the candidate’s qualifications, location, and experience. Compensation may include a base salary and an annual bonus based on performance, with a 401(k) plan offering a 4% company match and immediate vesting. Additional benefits include health, dental, vision, life and disability insurance, paid parental leave, and volunteer time.

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